A: This could be caused by insufficient upload speed or poor GSM signal if using 4G.

IP: Increase the height of the antenna if possible, install a Wi-Fi booster either inside the house near the front of the property, or a loft or eaves mounted external Wi-Fi booster, or install a CAT5 cable from the intercom to the route.

4G: Connect to the 4G router via LAN cable and test if you can load a web page. If not check the signal levels and APN settings to ensure they match the SIM network.

A: Wrong power cable (too thin) installed from 24v adaptor to the intercom, or power adaptor too far from intercom.

A: When an additional user was being added, the process wasdone incorrectly. Additional users MUST be added by the admin device first, with separate usernames created for each. The new usernames and passwords must be used by the new devices as shown in this manual to logon to the intercom.

A: On the router a port will need opened to allow P2P and PUSH notification traffic to pass through the firewall. Recommended unassigned ports which your network administrator can open are 6806, 6809 and 9123, 9124

A: Cycle to the settings menu and navigate to the clock settings and press “sync phone time” to sync the current time from the cellphone. This should only ever need done once as the time is pulled from the server.

Note: Also ensure Wi-Fi/Ethernet and the power cables meets minimum requirements.

A: The intercom could be jumping between networks depending on traffic and other devices connected to the same node. It is advisable to change the SSID name of the Wi-Fi network closest to the intercom to something individual.

There could also be too many devices on home network, leaving too little bandwith for the intercom. Turn off as many other devices as possible, reboot the router and then try again. If the unit works, it proves to the customer that their router needs to be upgraded to handle the demand