iGATE DUAL – SIMPLE ACCESS, COMPLETE CONTROL
The iGate Dual is an all-in-one GSM access solution offering easy gate control and powerful system management. Operated via SMS, phone calls, and the new AES GSM app, it allows users to open gates easily while giving installers simple programming and control in one system.
ADVANCED SYSTEM FEATURES
Comprehensive Events Log
View clear system activity, including relay used, actions performed, SMS activity, power reboots, automatic relay timings, and more.
Remote Diagnostics
Built-in remote diagnostics enable faster troubleshooting and system checks, helping reduce unnecessary site visits.
Ready for Future Cloud Integration
Hardware is prepared for future cloud integration, allowing an easy transition when cloud services become available.
E-LOOP INTEGRATION
The iGate Dual integrates seamlessly with our e-Loop range, expanding connectivity and access control options.
- Disclaimer -
| Title | Version | Release Date | Link |
|---|---|---|---|
| iGate Dual | 1.0.1 | 23.02.26 | Download |
| iGate Prime (Green PCB) | 1.0.4 | 10.02.26 | Download |
| iGate Prime (White PCB) | 1.0.4 | 05.11.25 | Download |
| iGate Prime | 1.0.4 | 09.06.22 | Download |
| iGate Plus | 1.9.1 | 26.09.23 | Download |
| Title | Version | Release Date | Link |
|---|---|---|---|
| iGate Dual | 1.0.1 | 23.02.26 | Download |
| iGate Prime (Green PCB) | 1.0.4 | 02.10.26 | Download |
| iGate Prime (White PCB) | 1.0.4 | 05.11.25 | Download |
| iGate Prime | 1.0.4 | 14.06.22 | Download |
| iGate Plus | 0.0.0 | 00.00.00 | N/A |
| Title | Version | Release Date | Link |
|---|---|---|---|
| Full Manual | 0.0.0 | 00.00.00 | N/A |
| Title | Version | Release Date | Link |
|---|---|---|---|
| Full Manual | 0.0.0 | 00.00.00 | N/A |
| Title | Version | Release Date | Link |
|---|---|---|---|
| Full Manual | 0.0.0 | 00.00.00 | N/A |
| Title | Version | Release Date | Link |
|---|---|---|---|
| Full Manual | 0.0.0 | 00.00.00 | N/A |
| Title | Link | ||
|---|---|---|---|
| Firmware Burner (Software) | Download | ||
| How To: Update Firmware (Firmware Burner) | Download | ||
| How To: Update Firmware with FOTA | Download | ||
| Title | Version | Release Date | Link |
| iGate Dual (Firmware) | 1.0.1 | 23.02.26 | Download |
| iGate Prime (Firmware) | 1.1.0 | 13.03.24 | Download |
| iGate Plus (Firmware) | 1.1.0 | 13.03.24 | Download |
Frequently Asked Questions (FAQs)
A: Check power supply voltage at intercom is 23.4v DC or more. Cable length from PSU to intercom should be less than 25 feet and in 14 gauge for longer distances. See guide. Check the fuse.
A: This means the unit is not able to detect the network for some reason.
- Power off the unit, remove the SIM and check it in a mobile phone to verify it can make a call and has calling credit if it is a Pay As You Go SIM.
- Disable any PIN code request if active on the SIM card.
- Check the SIM is a standard voice capable SIM. If you are unsure, contact your SIM card provider to verify.
- Check the reception is medium or good. Poor reception is not sufficient.
- Power off, remove the SIM, use fine sand paper to lightly sand the SIM pads and contacts on the GSM unit, lightly bend the contacts upwards so that they make better contact with the SIM and try again.
- Check antenna is connected and does not have too many sharp bends on the antenna cable.
- Check the height of the antenna and make sure it is not inside a metal enclosure.
- Check correct power cable size for cable length from PSU. Refer to manual for guidelines
A: If your number is a private or number withheld, then it will not work.
- Ensure the number is programmed as you would normally dial it from another phone.
- Ensure you have adequate GSM signal at the intercom by sending *20# as a text.
How-TO ViDEOS
Need help getting started with the AES PRO/LITE apps? Unsure how-to Program? Need a firmware upgrade?
Check out our HOW-TO Youtube videos showcasing everything from getting started with the apps, to Advanced Settings, Firmware Upgrades and more!